Welcome to my new blog. Many of you are probably already asking why I have decided to enter the blogosphere? My two main reasons are to explain to our valued consumers and hairdressers the risks associated with buying professional products from unauthorized outlets (the process we call product diversion)and to use this great medium to dialogue with the most exciting professionals in the world- our stylist community.
As you can see, there is a comment box below each post. Please feel free to send me messages in this section. I will read all of your comments and while I may not be able to respond to every one of you, I will continue to address hot topics in this forum.
About Me
- David
- I am President, Professional Products Division of L’Oréal USA, Inc. and have been since February 2001. I began my L’Oréal career in 1990 as Managing Director of L'Oréal Coiffure in the UK. Aside from my passion for the salon professional products industry, my other hobbies include cinema, dogs and tennis.
Customer Service Inquiries
If you have a customer service inquiry regarding one of our Professional Products brands, please contact our highly trained team of customer service professionals listed below:
Redken: 1-800-503-3997
Artec: 1-800-345-5012
Kérastase: 1-877-748-8357 (Option 1)
Logics: 1-800-3-LOGICS
L'Oréal Professionnel: 1-800-345-5012
Matrix: 1-888-777-6396
Mizani: 1-877-726-3624
PureOlogy: 1-800-423-5369
Shu Uemura Art of Hair: 1-866-914-8750 (Option 1)
Kérastase: 1-877-748-8357 (Option 1)
Logics: 1-800-3-LOGICS
L'Oréal Professionnel: 1-800-345-5012
Matrix: 1-888-777-6396
Mizani: 1-877-726-3624
PureOlogy: 1-800-423-5369
Shu Uemura Art of Hair: 1-866-914-8750 (Option 1)
Labels
- Contact (2)
- counterfeit (9)
- Crime (3)
- discount (2)
- diversion (6)
- Fun (2)
- grey market (1)
- legal (5)
- pricing (1)
- professional (1)
- quality guaranteed policy (4)
- shopping online (2)
- spanish (1)
- videos (4)
- What You Can Do (7)
Blog Archive
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2008
(44)
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July
(13)
- What the Grey Market Means
- Online Counterfeit Good Legislation
- What I Love About My Job
- I Want Your Feedback
- NAHA 19
- Why Pay More?
- Myths about Diversion
- Quality Guaranteed Only in Salons
- International Pricing Policy and Product Availability
- Customer Service Numbers
- GMA Consumer Report
- What is Diversion?
- Welcome to My New Blog!
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July
(13)
Posts
15 comments:
why LOREAL test on animals?????????????
Hello. I have been hearing rave reviews about your Kerastase Noctogenist products which currently are only available outside of the U.S.
I recently read an article in Elle (US) magazine that mentioned these products will soon be available in the US. However, when I contacted Kerastase US customer service, they denied this. Can you please tell me if teh Noctogenist products will be available in the US and when? I'm very excited to use them - I love the kerastase line!
Thank you so much for creating this blog. I have a very long-standing unanswered question for L'Oreal USA: Why is there no American equivalent of the Canadian Ombrelle line of sunscreen? Now that Mexoryl has *finally* received approval by the FDA, I was hoping to be able to purchase Ombrelle (or an American equivalent) by now, but it seems that Mexoryl-containing products are only facial moisturizers in the L'Oreal, Anthelios or Lancome lines. And it's a little ridiculous to try to use those products if you're at the pool or beach and need to cover an adult body. So when can we expect to find a large bottle of L'Oreal or Ombrelle sunscreen in the regular drugstores next to the Coppertone and Banana Boat?
BEWARE ALSO BUYING ON EBAY:
David: Thank you for taking the time to warn us of the potential fraudulent products being offered to us when we look other places than direct from our Stylists' Salon or direct from the Kerastase website. I have been a devout Kerastase follower for many years since I was first introduced to this wonderful brand. I have always purchased from both my salon and your website. There came a time that I found a "deal" on ebay for a Salon size Kerastase product at a discount price. When the item arrived I immediately compared it to my own authentic product and the differences were quite apparent in both color and texture and additionally did not function in the same manner as the "real deal" when used on my hair. So, in an effort to increase awareness on this subject I am offering my experiences as a warning to those who may be finding great deals on ebay for their favorite Kerastase product.
Again, David, thank you for taking the time to air this important concern and thank you for such a fantastic product! I have overworked, colored hair and my favorite line of Kerastase (masquintense, oleo relax, bain satin for fine hair) keeps it looking wonderful and protects it from all the harm that I do to it! I am a devout follower and will remain one. I get many compliments on my long hair!
Warm regards,
Christine
I understand retailers' point of view why they do not want consumers purchasing their products from unauthorized retail outlets. Salons typically charge more and do not offer the same selection. For example, salons only carry one line of Reflection in the US while other outlets also offer the 'grey market' products in that line for fine hair. Why don't salons in the US offer the same full selection available offshore? Denise
well, what about buy online products in the official webstore here in Brazil? I always receive the newsletter and I'm freaking out for the free samples!!hope like in the USA we can buy it online and enjoy Complimentary standard shipping offer SOON! :)
Thank you for your email... I absolutely agree that you should not buy Kérastase from an unauthorized dealer. Years ago, the manager of Vidal Sasson in Beverly Hills had told me how even they had to be interviewed by L’Oréal in order to carry the Kérastase line in their salon. So it made me very unsure of what product I'd be buying from a beauty supply store that claims to carry the Kérastase line.
This is why I am so glad that I can go right to the Official website for Kérastase at http://kerastase.com and buy directly from the company.
You have a wonderful product line and it absolutely keeps my hair healthy, shiny and well protected - Thank you!
Dear David, I want to than you for caring about your Clients needs,
You can tell that you have great passion for what you do and when one does ther passion only greatness can come from it,
I have had over 50 + Face& Brain Surgery's, I am blessed because since I have had so many they dont have to shave my head any more they just do a head band shave that from ear to ear, need less to say all the medictions hass taken a toll on my hair, I have not cut my hair after my first Brian surgery because they shaved me bald, It was very difficult, I am a natural red head, my hair is very dry and dull, I have green eyes, I have not colored my hair in years, and I want my hair to be red agian. It still has red in it it just changed to be so dull , How can my natural hair chane colors and I dont mean gray. Can meds do that, I have been on Intervenous meds for a long time,I am on a limmited budget what products would you recomend. Thanks for your tiome and help. David may You Be Blessed 100 fold an Carried On An Angel Wings. StacyAnn TJSANOBLE@AOL.COM
Love anything Kerastase! Thank you for keeping the quality and integrity of the product so close to your heart.
Bonjour David, I received your email regarding the Kerastase products> I have been a loyal and addicted customer of Kerastase masquintense line for the past 10 years, and I don't inderstand why the price of theline is so expenseive in the US compared to France ( where i am from) or evenb other european countries.
I ordered the CRÈME UV DÉFENSE ACTIVE
Multi-Protection Cream for Sun-Exposed Hair from your kerastase.com last week.
Your website's usage instructions states to use on dry/towel dried hair and it's a leave protection treament and per your 800# rep.
I received the product, the instructions say "apply after shampoo and rinse out" I called your 800 number, they don't know what to tell me. I'm frustrated with your company since you dont seem to know your own products and cant send me a replacement! The 800number girl told me that if I wanted something else or refund, I have to ship the product back to you on my own. I just want a leave in sun protector for my hair. I do LOVE all of my other Kerastase products! Am I going to be stuck with a $34 product now knowing how to use it?
What kind or company is this?
Can't stand behind your products?
Don't know how to use your own products! Mis advertising on your web?
I ordered the CRÈME UV DÉFENSE ACTIVE
Multi-Protection Cream for Sun-Exposed Hair from your kerastase.com last week.
Your website's usage instructions states to use on dry/towel dried hair and it's a leave protection treament and per your 800# rep.
I received the product, the instructions say "apply after shampoo and rinse out" I called your 800 number, they don't know what to tell me. I'm frustrated with your company since you dont seem to know your own products and cant send me a replacement! The 800number girl told me that if I wanted something else or refund, I have to ship the product back to you on my own. I just want a leave in sun protector for my hair. I do LOVE all of my other Kerastase products! Am I going to be stuck with a $34 product now knowing how to use it?
What kind or company is this?
Can't stand behind your products?
Don't know how to use your own products! Mis advertising on your web?
I was so glad if I could go right to the Official website for Kérastase at http://kerastase.com. BR and buy directly from the company here in BRAZIL! LOTS of brasilians are dying for it!!! WE HOPE WE CAN BUY IT THIS WAY AS FAR AS POSSIBLE!! Thanks a lot!!
Mr. Craig, I would very much like to be contacted by your office concerning the serious problem of diversion. I own About An Inch in Historic downtown Titusville Fl. We are a full service salon with a large retail center. Almost exactly a year ago we were approched by collectors, at that time we were a seri salon (our main thrust) With at least 20 other top brands represented. I did exactly what L'OREAL suggest, I got their names, phone numbers, and knew they were staying in the area at least for that night. I called the L'OREAL hot line, called my sales rep from ISR, I called Chuck Hastings, VP of ISR, and the MATRIX hot line, their sales rep, and the VP of Ace Beauty all with no return calls. I called for several days with no return calls for more than a week. Not long after that Seri showed up in CVS on Hwy 50, it was at lease a month before my sales rep could even get authorization to go pick up some of the product, I even spoke with Manny with L'OREAL at that time and a year later no one has asked me for the name,or number of the collectors, nor has any one followed up with us to let us know where the Seri came from in that CVS. We now contract with a private lable to make our own line which we have done very well with while continuing to stock a small ammount of many of the other name brands. All this was very dissapointing and I was made to feel that all this diversion marketing we have been receiving is no more than good PR for your prospective companies. I hope to hear from you. Lori Shindo
About An Inch
214 Julia St
Titusville,FL
32796
I am not sure if this is being posted in the right area but: I Love Kerastase products, and don't mind spending the extra money to purchase them. However I do NOT LOVE the quality of customer service that I as a customer received when calling customer service. I work in retail, and i expected the quality of service to match considering its a higher end retail product.After dealing with two seperate representatives i asked to speak with a member of management, and told she would return my call within 24 hours. after 4 days, i called again and once again no one available to talk to me and again no return call. this happened an additional 2times over a month until i finally gave up. Love the product, but very disappointed with the service!!!!
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