Anti-Diversion en Español

As we continue our efforts to educate consumers about the risks of purchasing products outside of authorized salons, I received the feedback that we needed to reach out to Spanish speaking clients and salons because they are unaware that diversion is a problem. I worked with my team to translate the anti-diversion information that we have been sending to salons and clients to spread the word. The Spanish information is now available on L'Oreal websites like Matrix & L'Oreal Professionel.

We hope that you share with all of your friends, Spanish speaking or not, what you have learned, so that they can be informed shoppers and protect themselves from diverted professional products.

Purchasing Products on eBay

I was browsing at Staples, and noticed their price matching guarantee sign for all new computers EXCEPT for those purchased on eBay. I did a little online research and found that HP is experiencing some of the same issues as our salon professional brands, as many of their products are being counterfeited or sold at unauthorized online dealers and in some cases, customers are being scammed and not shipped products at all from eBay sellers.

While I realize that cost of a laptop is much higher than a bottle of shampoo, I want to stress the importance of what it means to purchase products from an authorized retailer and what that means to you. As exemplified by the Staple’s policy, they not only match pricing but they also provide servicing and a return policy for products as an authorized retailer of HP. If you buy a computer from eBay and it blows up or doesn’t work, chances are HP won’t guarantee your product. We also do this for our salon products purchased at our authorized salons. While you may think that you are finding a great deal on eBay, you may be purchasing a fake, defective or in some cases unsafe product. We simply do not offer our professional product brands such Redken, Matrix, Kérastase, Mizani and PureOlogy to be sold on eBay. Purchase them from your salon professional!

US Quality Guarantee Policy

I wanted to take this opportunity to clarify that for now, the Quality Guarantee Policy that the L'Oréal Professional Products division launched is currently for the US only. We are working with our international offices to branch out the policy, but currently this policy is valid only in the US.

Remember, if you purchase our products at your local salon or spa and you're not satisfied with their performance, return the product with a receipt within 4 weeks for a full refund. See you salon or stylist or brand product website for more information.

Quality Guaranteed Only in Salons

We have great news. Because of the confidence we have in our products, for the 1st time ever, we are offering a QUALITY GUARANTEE on L’Oréal Professional Products – Matrix, Redken, PureOlogy, L’Oréal Professionnel, Artec, Kérastase, Shu Uemura Art of Hair and Mizani. If you purchase our products at your local salon, spa or online from L’Oreal Professional Salon Products websites and you’re not satisfied with their performance, return the product with a receipt within 4 weeks for a full refund.

Please visit these websites for step-by-step instructions:
www.matrix.com
www.redken.com
www.pureology.com
www.shuuemuraartofhair-usa.com
www.kerastase-usa.com
www.mizani-usa.com
www.lorealprofessionnel.com

Only products purchased in a salon or spa are guaranteed to perform to our standards. Thank you for supporting your salon and spa community.