Purchasing Products on eBay

I was browsing at Staples, and noticed their price matching guarantee sign for all new computers EXCEPT for those purchased on eBay. I did a little online research and found that HP is experiencing some of the same issues as our salon professional brands, as many of their products are being counterfeited or sold at unauthorized online dealers and in some cases, customers are being scammed and not shipped products at all from eBay sellers.

While I realize that cost of a laptop is much higher than a bottle of shampoo, I want to stress the importance of what it means to purchase products from an authorized retailer and what that means to you. As exemplified by the Staple’s policy, they not only match pricing but they also provide servicing and a return policy for products as an authorized retailer of HP. If you buy a computer from eBay and it blows up or doesn’t work, chances are HP won’t guarantee your product. We also do this for our salon products purchased at our authorized salons. While you may think that you are finding a great deal on eBay, you may be purchasing a fake, defective or in some cases unsafe product. We simply do not offer our professional product brands such Redken, Matrix, Kérastase, Mizani and PureOlogy to be sold on eBay. Purchase them from your salon professional!

Is It OK to Purchase Professional Products Online?

I’ve received some comments asking me about online purchases of professional products. With the exception of www.kerastase-usa.com, all other websites are not authorized to sell professional products and we cannot guarantee the quality or legitimacy of professional products purchased from them.
In the instance of www.Kerastase-usa.com, Kerastase has developed a partnership site that allows consumers to buy online while supporting their salon. This provides a quality service for consumers who may travel a lot or who may want to purchase between visits. This practice is completely normal for luxury brands who have limited distribution.

Other than www.kerastase-usa.com, no other websites are authorized to sell professional products. There are sites that mask themselves as salon websites, have fake anti-diversion statements or claim they obtained products from a manufacturer. Please beware of these websites. Clients might be tempted to risk the purchase from eBay.com, for example, because they believe that they are getting a better price. In instances like this , it is especially important to remember the 4 Cs (cost, counterfeit, contaminated & crime) which are the dangers of buying diverted products both online and offline.

I urge you to visit a salon near you, or www.kerastase-usa.com to purchase your professional products.