
In most cases, when the packaging is counterfeit, so is the product. As we suspected, in this particular case, the shampoo is also fake and full of cheap detergent.
So, what does this mean to you?
1. You are paying $32.49 for a counterfeit bottle of luxury shampoo that is full of undocumented ingredients. You could have bought the real product for .50 less at your local salon with a guarantee for the product and furthermore, had beautiful hair.
2. This is a fake product sold outside of a Kerastase salon or from Kerastase.com which exemplifies how these unauthorized retailers do not have final control over the products they place on their shelves putting their customers at risk.
3. This counterfeit Kérastase contains chemicals and ingredients that are not part of the Kérastase approved formula. Do you really want that to touch your head?
This may be one example and to the untrained eye, I understand that this bottle could be mistaken for the real thing which is what a good counterfeiter wants. To protect yourself, ONLY PURCHASE products from your salon professional or in this case from an official Kérastase salon or from kerastase.com. Wegmans has cooperated with us-they have removed Kérastase from their shelves and are divulging their source so we can follow up, but really, one may ask, should this be necessary? Consumers and brands should be protected and this grey market should be avoided.
1 comment:
Here is part of the problem for L'Oreal - your products are not easy to purchase. I am not sure if this is intentional but for people who do not have the time or access they believe that buying it on-line from places like Drugstore.com or other reputable on-line stores assures authentic products. From what I read on this blog, that may not be true. I am one of those who have, from time-to-time, bought L'Oreal Professional products on-line because my salon did not carry the the product I wanted. Having searched a few places I've ordered on-line. Would it not make sense to make your product more accessable instead? Your customers are trying to tell you something -- we do not always have the time to travel from salon to salon looking for your products. We want them, and want them to be authentic but your merchandising model makes that all but impossible sometime. Maybe posting a list of authentic on-line retailers on your site would help in stamping out counterfeiters.
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